Answers to your questions about the Vital Savings ® discount card
Vital Savings is a great way to pay less for things that can keep you healthier. Like getting your teeth cleaned. Or filling a prescription.
But Vital Savings isn't insurance — it's a discount program. We figured you might have questions about how it works. Here are answers to some that we hear most often.
No medical information is needed. And there are no copays, deductibles, waiting periods or claims, either. Vital Savings isn't insurance. It's a discount program.
+ Can I use Vital Savings if I have a dental insurance or dental benefits plan? No, the program isn't intended to be used if you already have dental coverage. + How does this compare to other discount plans?The Vital Savings program uses the Aetna Dental Access® network. It's one of the largest in the country, with over 131,000 dental offices. 1
+ Can I use the card immediately?You'll need to wait for your two Vital Savings cards to arrive in the mail. You should receive them, along with a welcome letter, 3 to 5 business days after we process your order.
+ Who else can use my Vital Savings card?That depends. You can choose a "Single" program. And you're the only one who can use the card for discounts. Or you can buy a "Family" program. That means your spouse or partner and covered dependents get cards. So the whole family can take advantage of the discounts. Call us at 1-877-698-4825 to order more cards.
+ Can I cancel if I don't like Vital Savings?You sure can. If you're not 100% satisfied for any reason within the first 30 days, you can cancel. Send your cancellation by mail to:
Vital Savings by Aetna
7400 Gaylord Parkway
Frisco, TX 75034
Or by fax to: 1-866-688-4825
+ How do I find a dentist office (or other health and wellness provider) that accepts Vital Savings by Aetna?
There is no fee schedule. What dentists charge for services usually varies, based on where they are located. But we help you find costs before you make an appointment. Once you have your Vital Savings card and sign up for your member website, you can use our online tool to compare the average costs for dental services.
+ Why are costs different for every dentist I call?The amount dentists charge for their services varies by the area where they are located. Once you have your Vital Savings card and sign up for your member website, you can use our online tool to compare the average costs for dental services.
+ How do I know if my prescription is covered?Your Vital Savings dental plus pharmacy card can be used at participating pharmacies for most prescriptions. Some cosmetic and experimental drugs may be excluded.
+ When do I tell the dentist office (or other health and wellness provider) that I have Vital Savings by Aetna?
It's a good idea to mention the Vital Savings program when you make an appointment, drop off a prescription or use any of the discounts on healthy products and services. This way, you can be sure you're using a participating provider — one who accepts your card.
+ Do I need to pay when I receive services?Yes, for the most part, you should show your card and pay at the time of service. But if you made different arrangements directly with the health care provider, please pay according to those arrangements.
+ What if a participating dentist (or other provider) doesn't recognize my Vital Savings discount card?
No problem. Ask the office staff to call us at 1-877-698-4825. Our customer service staff can provide any needed information.
For vision only: Sometimes, an eye care professional is listed in our directory and doesn't recognize your card. Just tell the office staff that Vital Savings is part of the standard Aetna vision discount program.
+ How do I know if I received the discount?You'll know when you receive services from your health care provider. You will pay the negotiated discount at the time of service. In most cases, the discount range will be 15% to 50% off the cost of the dental services. 2
Fill out an participation change request form on our website. Or, if you prefer, call us at 1-877-698-4825. We'll be glad to update your information over the phone.
+ How often can I use the Vital Savings by Aetna card?As many times as you like. There are no limits on how often you and your family can use Vital Savings discounts, as long as your card is valid.
+ Does my card expire?Your card automatically renews. We send you a renewal notice, too.
Our customer service staff is here for you. Call us toll-free at 1-877-698-4825. For specific questions about services, call your dentist, pharmacy or other health care provider. Remember to tell them you have an Aetna® Vital Savings card.
Other helpful phone numbers include:
1 According to the Aetna Enterprise Database as of April 1, 2013.
2 According to the Aetna Enterprise Database as of Sept. 2016.
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